Managed Operations

 

“Our business is about technology, yes. But it's also about operations and customer relationships”
— Michael Dell

In a business’ journey converting a healthy top line to a healthy bottom line, a significant contributing factor is operational excellence. At CipherSpace, we obsess over bringing excellence to IT & cloud infrastructure operations. By increasing availability and reducing costs, we strongly believe that it provides a strategic advantage to our clients.

We efficiently run and manage every aspect of your IT & cloud operations starting with base operating system management to full-fledged system administration services. CipherSpace Managed Operations ensure that your business-critical applications are always available to you and your customers.


Managed Operating System (OpSys)

There are many tasks that need to be performed routinely by skilled system administrators to keep operating systems secure and healthy. From routine maintenance and change management to break-fix and patching – CipherSpace Managed Services will offload all critical functions for your operating systems.

Our Managed OpSys services covers:

  • OS administration - Users, groups, files systems, quota
  • Windows OS - Users, groups and group policy management
  • Procure and manage OS license where applicable
  • Vulnerability monitoring - Proactive tracking of vulnerability announcements and other patches for OS
  • Patch management - Installation of patches, hotfixes, and cumulative updates
  • Configuration -Best practices and experience-based OS optimization
  • License management - License keys & SPLA management
  • Incident response - Managing services interruptions at OS level
  • Monitoring - CPU, disk space & memory utilization
  • Proactively trigger alert notifications to defined customer contacts if desired

Managed Systems

Systems administration is a 24 x 7 function. Understanding the workings of operation system and software stack that supports your business critical application requires a certain level of expertise and mindset. Our team of experts will efficiently run-maintain all systems that support all your digitally driven business.

Our Managed System services covers:

  • Managed Operating System (as defined in the section above)
  • Installation and configuration of pre-agreed software stack
  • Patch management - Installation of patches, hotfixes, and updates of pre-agreed software stack*
  • Software defined network management
  • Firewall, ACLs, and security group management
  • Change management - Maintenance of installation and configuration changes

* Patches, hotfixes and updates rollout on pre-agreed frequency, using predefined test methodology

Managed Database

Data is in the front and center of all modern enterprises. It is very common for data to be stored in special purpose databases. It is absolutely critical to ensure that the systems and software that store the all-important business data are always available. It requires special skills and passion for all things data. With our team of passionate data engineers, CipherSpace Managed Database service will deliver maximum availability and ensure integrity of your information stored in databases.

Our Managed Database Service cover the following key areas:

  • Database installation on OS of choice
  • Database administration, maintenance and troubleshooting
  • Database configuration
  • Availability and performance monitoring
  • Proactively trigger alert notifications to defined customer contacts
  • Backups, exports and on-demand data recovery
  • Procure and manage database license where applicable
  • Vulnerability monitoring - Proactive tracking of vulnerability announcements and other patches for DB
  • Database patch management - Installation of patches, hotfixes, and cumulative updates*
  • Change management - Maintenance of installation and configuration changes
  • Data migration
  • Data replication and Disaster Recovery

* Patches, hotfixes and updates rollout on pre-agreed frequency, using predefined test methodology

Managed Backup

A center piece of any risk mitigation strategy is a backup plan. With our team of Backup and DR champions, CipherSpace will help you to create to operationalize backup strategy that will cover all identified data risks. BTW, we will manage and maintain backup schedules for you. The worry about losing your data is one thing that will definitely not occupy your precious mind-space.

Our Managed Backup Service cover the following key areas:

  • Data backup, image backup, snapshots
  • Cross Platform backup and restore
  • Backup schedule creation, maintenance and management
  • Data recovery on request
  • Backup performance optimization
  • Administration, monitoring and troubleshooting of backup life cycle
  • Proactive alert notifications and quick issues resolution
  • Backup data retention and archival as per client requirement

Managed DevOps

The philosophy of DevOps is to unify the output of development and operations teams to deliver better outcomes for the enterprise. Our Managed DevOps service is designed to bring to practice that philosophy. You can experience improved efficiencies and faster time-to-market for your product and services innovations.

Our Managed DevOps cover the following key areas:

  • Development life cycle management – from code commit-to-Production Deploy
  • Build creation and deployment automation alignment with compliance goals
  • Enabling separation of roles and responsibilities to optimize the deployment pipeline

Managed DNS

Domain Name Service – is at the core of world’s ability to find you in the Internet. An efficient and well managed DNS service is the 1st step towards ensuring availability of your digital presence. CipherSpace has years of expertise in managing DNS. We operate redundant DNS servers across the Atlantic to deliver reliable and highly available name services to our clients.

Our Managed DNS services cover the following key areas:

  • Domain name registration and renewal management
  • Highly available Domain Name Service supporting forward and reverse lookup
  • DNS Zone creation
  • Name Server records management including changes to A, MX, SPF and PTR records

Managed Unified Communications Service

Communication and collaboration are essential to success of any business. Instant messaging, meeting and appointment management, unified contacts directory and reliable email services are essential productivity tools for all digitally driven businesses. CipherSpace’s Unified Communication Service offers a managed collaboration platform for businesses to bring the convenience of email, calendar, contacts and IM to its users.

Our Managed Unified Communications Service cover the following key areas:

  • Mail and messaging user and groups management
  • DNS services to support unified communication
  • XIPP based IM Services to facilitate collaboration
  • Mailbox backup and restore
  • Calendar and Contacts
Contact Us

Contact Us!

+1 973-630-1050

Or, we would be happy to contact you:


 

info2018@cipherspace.com